Terms & Conditions
Terms & Conditions
Dispatch; The dispatch season for sending out bulb orders is from late February to late April. Please note that bulbs are living plants with an annual seasonal growth cycle and we must fit in with them. Although bulbs can be ordered at any time, we can only start dispatching them once they have gone dormant and have been harvested and cleaned and after April we must replant our own bulbs. Orders will be normally be filled in order of receipt. As we often start the mailing season with orders going back to the August shows, it can take us a while to get up-to-date. If an order is urgent or needed by a particular date, please let us know and we will endeavour to meet your requirements.
Payment; Payment must be received prior to dispatch of orders unless by special arrangement. Payment can be made by credit card (VISA or MasterCard), by direct deposit or by cheque or money order. Please quote your name or order number when paying by direct deposit.
Alteration of orders; Orders can be added to at any time prior to dispatch. Please make a note or phone the addition through and we will endeavour to join up the orders.
We can send orders to another address or as a gift orders. If you have a special message or do not want prices shown, please give us full instructions in the notes field.
Delivery; Order are securely boxed and packaged and sent via Australia Post. Bulbs will be delivered to Australian addresses only (mainland and Tasmania).
Charges; Postage and handling is charged at a flat rate of $7.50 for all orders over the minimum oder value of $49. The postage and handling charge is waived with an order of $100 or more. Quarantine charges are added orders from WA ($10) and TAS ($5). We are audited and inspected bi-annually to determine that we meet the quarantine regulations. We are required to treat the bulbs being sent to WA and TAS as a precaution against disease. We therefore have a small additional charge to help cover our costs. Please add an extra $10 to WA orders for treatment and inspection or $5 extra for TAS for treatment. Please allow extra time for us to treat and dispatch orders to WA and TAS and also allow time for consignments to be held and inspected by Quarantine Officers once they reach your state.
Cancellations & Refunds;
Please let us know as soon as possible of any changes to or cancellations of orders. A cancellation fee of $5 or 3% of the order value (whichever is higher) may be charged to cover banking fees and our costs when refunding money. If for any reason we are unable to supply the bulbs ordered, we reserve the right to cancel an order with full refund.
Replacements & Errors;
Please check your order carefully on receipt of your order and let us know within 14 days of any errors or omissions so we can rectify the situation.
Although we check the bulbs carefully prior to dispatch, on occasion a bulb or two may rot. We guarantee our daffodil bulbs to flower the first season as long as our planting instructions are followed and within reason. Please let us know if you have a problem and we will replace or credit.
Out of stocks; We do our best to keep our website up-to-date with any out of stock varieties. If we run out of a variety that you have ordered we will, if appropriate, either substitute with a similar variety or send more of something else you have ordered. If the item is a major part of the order we will endeavour to contact you to discuss if there is a substitute you would like instead, otherwise we can refund or credit for next season if necessary. We will update online availability status as soon as we are aware that stocks are running low but we reserve the right to decline orders if stock is unavailable or unsuitable for sale or for reasons of error. Please feel free to nominate a substitute. We reserve the right to cancel any order at any time if we are unable to fill it for any reason and will of course give a full refund.
Small family business;
We would ask that you be patient and understanding during the seasonal peaks. We endeavor to cover all enquries as we receive them but sometimes this is not physically possible. We are a very small company and don't have the resources of larger ones. We will act professsionally at all times and our best to give satisfaction and communicate promptly.